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Posts Tagged ‘Mayo Clinic’

I was late diagnosed with breast cancer & since my husband is American he insisted I go to the best- the Mayo Clinic. He was off in that it far exceeded my medical expectations, noting I have a nursing background. Within a day they announced that 3 tumours were missed! I elected to have my care in the USA. It was not cheap but if I had to wait any longer I would have died. Living is priceless.

So when MyCare product was launched in Canada allowing access to the Mayo I signed on. Fast forward the only connection is the Mayo name. There has been no communication written and a few phone calls by a nurse which took months, NOT days and weeks as advertised. Even worse there has been no support- so I have decided why throw good money out the window and just dump it and warn others.

For anyone considering buying this product- stay away because when you are sick there is nothing worse than false advertisements and promises to weaken ones health further. Maybe I should consider legal punitive damages but for the time letting consumers know this product is flawed. I suggest opening a separate account for emergencies as well they have e-consult if your physician is willing to consult with one of their physicians, at no cost. My friend who was considering going had her doctor make that call.

Would you believe this product?

Would you believe this product?

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Field Of Deams

The Field Of Dreams- making what is the impossible possible.

The Gonda Building is a medical facility owned by the Mayo Clinic completed in 2001 and designed by Ellerbe Beckett. It is part of the medical practices called The Mayo Clinic.

I meet with Terri in Rochester over dinner and she shared the story of when the ground breaking took place for the Gonda building that the previous night someone had outlined a baseball field with a sign “build it and they will come”. This was referring to the Field Of Dreams movie with Kevin Costner of building a baseball field in a corn field and trusting one’s beliefs. Come they do as in 2011 they saw 500,000 patients at the clinic.

It is a belief in that the “patient comes first” as established by the two founders, Drs William and Charlie Mayo. Mayo physicians are paid a salary that is not linked to patient volume or income from fee for service. This way it ensures as an incentive to spend more time with patients.

Dr William Mayo stated, “No one is big enough to be independent of other”, and this is one of many mainstay missions that has transformed healthcare experience at the Mayo Clinic.

Today, Dr John H. Noseworthy, M. D. President & CEO stated the Mayo Clinic is translating idealism into action. Sharing that almost a century ago, Dr Charles Mayo articulated Mayo’s greatest strength.

Dr Charles wrote, “ If we excel in anything, it is in our capacity for translating idealism into action.”

In today’s challenging world Dr Charles Mayo words still remain fresh in that, ”we don’t react to changes in healthcare , we lead the change to what healthcare should be”.

Leaders in healthcare research resources:
Ongoing clinical trials
http://clinicatrials.mayo.edu
http://clinicaltrials.gov

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I was asked by my 20 year old daughter to help out her friend from
high school whose mother was admitted to hospital last week and told
she had terminal cancer. My daughter was crying because this news
was only given to the family a week ago. They were told that the
mother’s cancer was Stage 4, and that the cancer had metastasized and
spread to other parts of the body from the primary site. The family
was in shock. The main issue was a complete lack of communication
between the doctor and the family. The daughter described the medical
team running back and forth with the doctor after having a short interaction
with her mother stating there was nothing to be done. That was the extent
of any dialogue. The hospital where these events occurred is Toronto East General Hospital
which is a community hospital fraught with a lot of good and bad press over the
years.

I arranged to meet the daughter in the lobby and discussed with
her the positive aspects of meeting with the representative of Patient
Services, Wayne, as a connection point between the family and doctor.
Wayne was an under utilized person who proved to be an asset at the hospital.
The daughter communicated her concerns regarding the lack of communication
and given her mother’s condition and the lack of treatment, they were considering
a second opinion at the Mayo Clinic in the US.

Everyone wants hope that a treatment can buy some time, not a full lifetime.
The family wanted to review other options, as they felt if they stayed trapped
in the slow moving Canadian system their mother’s time would run out.
Wayne was able to communicate to patient records to have them faxed to the Mayo
immediately instead of 3-4 week delay that patient records said was the norm. A
$300 fee that was waived, and Wayne arranged to have a family meeting with the
medical team to discuss treatment options. Even if palliative care was the only route,
the family still needed to be prepared for this and not medical decisions made unilaterally
just by the medical team. Preparation had to include legal arrangements,funerals
and wills made so that the family’s cultural norms were respected.

By no stretch of the imagination was the family wealthy or had endless
resources. They were hard working middle class Canadians who immigrated
from China as professionals. But they would use up their savings to
save the one they loved. The family realized that if they politely
waited without asking questions, their mother would be getting no
information about her diagnosis or treatment plan. Even if there is
only palliative care, this  remains as a final decision with the
family and the patient. Worst of all it was difficult for the family to speak up as
they feared the physician would drop their mother as a patient and their
options would remain in no man’s land.

It appears patients do not know their rights in Canada. Also, the erroneous
idea that healthcare is free, when it is actually paid for by our taxes,
makes people unwilling to ask questions or express any dissatisfaction. All
patients should feel totally comfortable about questioning their own care.
As a student nurse I questioned when patient treatment plans would
have in pencil “no code” meaning that the medical decision was to not
revive the patient. I wonder how much of that decision was made by the
patient?

In my view, Doctor Day, a day to appreciate doctors across Canada. should
be replaced with Patient’s Day, a day  when doctors would take special note
of the respect and kindness due to patients.


Communication is the key to better healthcare.

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